In April 2020, I joined the CSAA IG UX team as a UX designer. I worked on Mobile MyPolicy, SmartTrek, corporate responsive website, Mobilitas and supported the design system designers.
After four months, I started working on the new quoting platform EZQuote, renamed to MyQuote. The new online quoting platform will encompass work to support Auto and Property products. This new platform supports all CSAA products with the capability for consumers to bundle the products.
UX and Visual designer
As part of the UX team, I had the opportunity to collaborate with a talented group of designers, engineers, and stakeholders on the redesign of MyQuote, a consumer-facing online quoting platform that supports Auto and Property quoting.
My role involved delivering wireframes and end-to-end flows that helped to simplify the user experience for MyQuote. I worked on solving complex UX problems related to editing a quote, assigning drivers and vehicles, updating monthly premiums, and editing quote summaries. I also played a key role in designing visuals for both desktop and mobile devices, from ideation to launch.
Working alongside the design team, I helped create user-friendly interfaces that were visually appealing and easy to navigate. I was also responsible for ensuring that the designs were implemented correctly and met the required standards. It was a challenging yet rewarding experience to see the final product come to life and be well-received by both stakeholders and end-users.
Overall, my contributions to MyQuote's redesign were essential in improving the user experience and making the platform more user-friendly. The skills I developed in wireframing, designing, and problem-solving were critical in creating a successful product that met the needs of our stakeholders and end-users.
While working with other designers, I went through a UX design process that included competitor analysis, whiteboarding, research, rapid iteration, and user testing of designs.
Previous online auto quote
Previous online property quote
Our team created designs for a responsive desktop and mobile web that collects a user's details, provides adjustable insurance quotes, and guides the user through purchasing auto and property policies online.
We documented user flows and built agreements with stakeholders around requirements.
We worked on creating storyboards, wireframes, and prototypes on Figma.
We worked on the UX, and visual designs for the quote flow
I worked with UX Researchers and tested the auto and property quote visual designs in our weekly DLUR (Designer Lead User Research) sessions. I used insights from the DLURs+Business requirements to make iterative improvements on an ongoing basis.